FIRST ASSOCIATES LOAN SERVICING
First Associates Loan Servicing is a rapidly-growing company that has quickly demonstrated a strong and unique competitive advantage for its services in several markets, but most notably high education/student loans. The company’s proprietary communications platform offers multiple, high quality, effective touch points with the financial institution’s borrowers that improve customer service while, at the same time, lower delinquent payments and receivables. Instead of funding a room full of outbound call agents, First Associates’ system provides automated email, text and voice messages to consumers reminding them of upcoming payments and other essential information. Customers can respond in the manner that’s convenient for them, while still having the option of talking to a live person during normal business hours six days a week.
In doing so, the company can not only service more loans with a lower overhead, but with greater effectiveness and efficiency than other outsourced or internal loan servicing departments. This is evidenced by the number of marquee financial institutions that have recently entrusted significant number of their loan portfolios to First Associates.
Be on the lookout for some great press on this company, thanks to Stalwart Communications.
