San Diego-based Certona is the creator of Resonance®, a proprietary Web-based solution that automates a company’s ability to provide relevant, material content that calls visitors to an e-commerce or other marketing-related action.
The “self-optimizing” solution eliminates the tedious, labor-intensive task of manually generating numerous relevant product recommendations and personalized promotions to online visitors, empowering an organization to:
Increase their ability to perform cross-sell/up-sell recommendations
Enhance their keyword search capabilities so visitors can quickly find information they seek.
Automatically personalize Web content
Better pinpoint online ads to reach the right type of visitor each time.
The benefits in doing so include increased conversions, average order value and online revenues.
For those companies looking to stack more of the deck in their favor over the next month or so, here are three things you can still do right now to increase online holiday sales. iMediaConnection Look beyond basic analytics By Meyar Sheik
Don't rely on analytics that examine the past to increase your ecommerce conversions and sales in the present. Implement a self-learning system that delivers relevant content to customers in real time.
Everyone in the ecommerce industry lives and dies by their analytics, and rightfully so. The information is extremely valuable when creating marketing strategies and making critical business decisions. And while such tools can tell you the amount of traffic and conversions realized for a certain period, often that information is provided too late for companies to reach out to individuals during their actual visit.
For no matter how extensive and deep their transactional and behavioral profiles, a consumer's intent is only truly revealed by what they're doing in real-time on a site, in the "room" they're in now, Meyar Sheik, CEO and co-founder of Certona, explains.
Online Marketing with RSSRay Listen to the August 13 Podcast of this weekly Internet Radio show featuring Co-Founder and CEO Meyar Sheik!
Electronic Retailing Magazine Right on Target What can you expect in terms of results? "We typically see up to 15 percent in revenue lift, depending on how well-merchandized the site was to begin with and how the targeted content is integrated into the site design," says Certona's Sheik.
Personal Creations, a leading provider of personalized gifts, uses Certona's Resonance and attributes 20 percent of its online revenue to the solution. "The average order value from those who rely on the automated recommendations is more than 60 percent greater than those who don't," says Nancy White, Personal Creations' director of e-commerce.
Personalization and behavioral targeting solutions are not new — they've been lauded by marketers for their ability to provide relevant online content to consumers for some time now. Yet, most rely on generic demographic or classification information — not on the actual habits of the user. The conclusions derived from such tactics could be incorrect or, at best case, not accurate.
MarketingProfs.com How a Retail Company Increased Web Sales Order Value 60% via Automated Personalization The Resonance solution significantly outperformed Personal Creations' manual process—boosting online sales conversions 25%, generating a 60% larger sales order value on average, and increasing items per order by about 150%. As a result, the retailer transitioned all of its traffic to the service by August 2007.